May 10 • Highlights, News & Features, Travel • 771 Views • Comments Off on SAMSONITE WINS BEST SERVICE PERFORMANCE BRAND AWARD


Samsonite, a world-class luggage brand in the UAE and a market leader internationally in the luggage industry for over a century has been honored with the coveted ‘Best Service Performance Brand Award’ in the General Retail Category under the Dubai Service Excellence Scheme (DSES) for the Year 2014.

In recognition of its consistent endeavors to provide impeccable quality products and services supported by unmatched operational excellence, SAMSONITE has been awarded the prestigious ‘Best Service Performance Brand Award’ in the General Retail Category under the Dubai Service Excellence Scheme (DSES) for the 2014 cycle.

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, attended the 21st Business Excellence Awards ceremony hosted by the Department of Economic Development (DED) in Dubai at Sheikh Rashid Hall, Dubai World Trade Centre on 20th April 2015 to honor the 54 awardees of Dubai Quality Awards (DQA), Dubai Human Development Award (DHDA) and Dubai Service Excellence Scheme (DSES) for outstanding pursuit of excellence during 2014. The event was attended by top government officials, industry leaders and other special invitees. His Highness Sheikh Ahmed bin Mohammed bin Rashid awarded SAMSONITE the ‘Best Service Performance Brand’ in ‘General Retail’ category under the Dubai Service Excellence Scheme and presented the award to Ms. Suha Abu Issa, Retail Director and Ms. Nuha Abu Issa, Marketing Director of Grand Stores.

On the occasion of the glorious win, Mr. Mohammad Abu Issa, Managing Director of Grand Stores expressed his pride at winning the reputed award under the government’s service excellence scheme in recognition of the exceptional customer service at the retail network of the internationally renowned SAMSONITE stores in the UAE which has been a leader in the luggage category continually evolving with its vision for innovation. The award stands testimony to SAMSONITE and the Grand Stores team’s relentless commitment towards high standards of service to its customers at all 13 retail locations spread across the UAE.

Grand Stores – a leading distributor and retailer based in the UAE for more than past three decades is the sole authorized distributor of SAMSONITE products in the United Arab Emirates and has played a significant role in introducing, grooming & developing SAMSONITE brand across the Emirates.  With the objective of imparting the best customer service, the SAMSONITE sales teams are given professional training sessions to enhance their product knowledge, service efficiency, communication skills and problem solving abilities.  Grand Stores also ensures that all 13 SAMSONITE showrooms are aesthetically equipped with fittings and décor as per the brand’s global standards providing the best visibility to the entire range of products.


SAMSONITE is the world’s largest travel luggage company, with a heritage dating back more than 100 years. The company is principally engaged in the design, manufacture, sourcing and distribution of luggage business, casual bags, backpacks, laptop bags and travel accessories throughout the world, primarily under the SAMSONITE, American Tourister, High Sierra, Hartmann, Lipault, Gregory and other owned and licensed brand names. SAMSONITE is one of the most well-known travel luggage brands in the world and is sold through various wholesale and retail channels in more than 100 countries. Over one hundred years of reliability, durability, style and innovative functionality have made SAMSONITE an iconic brand and the global leader they are today.

About Grand Stores

A leading distributor and retailer based in the UAE for past three decades, Grand Stores is the regional distributor of several world renowned brands in imaging, Information Technology & Accessories, perfumes & cosmetics, luggage & travel accessories, linen & dinnerware. Headquartered in Dubai with investments across the region, Grand Stores currently operates 35 showrooms in the UAE alone.

In recognition of the high standards maintained over the years and the excellent services provided to its customers, Grand Stores stands accredited with the ISO 2000-9001 Quality Certification and the Dubai Service Excellence Scheme Membership. The company has also acquired further three awards, such as the Dubai Quality Appreciation Programme Award, the Sheikh Khalifa Excellence Award and the Sharjah Economic Excellence Award. Grand Stores offers its customer the world’s best brands – Samsonite, American Tourister, Nikon, Fujifilm, Lexar, Hisense, Epson, Chanel, Givenchy, Nina Ricci, Paco Rabanne, Azzaro, Thomaston, Centa Star, Greggio and many more.

Comments are closed.