The Hotel ERP provider aims to enable restaurants to offer a great dining experience to their diners through FX Dine
Bangalore, 18/Oct/17: IDS Next Business Solutions Pvt. Ltd, a globally leading hotel technology solutions provider, has announced the launch of a new product – FX Dine, a mobile based steward order taking app for restaurants.
FX Dine will enable restaurants to take and process guest orders in less time. The POS machine’s menu group, menu item along with price is displayed in FX Dine. The app makes it easier for stewards to send the KOT directly to the kitchen display system and to POS. With FX Dine, servers do not have to run back and forth to the kitchen or POS terminal to key-in and process guest orders; they can now spend more time attending to their diners’ needs.
Using this app, stewards can browse through the list of servers to assign them to tables occupied by guests. They can even view real-time status of tables – occupied, vacant, and available. Servers can help diners glance through the menu in the app.
“Diners today need faster service. They would not like to wait longer either to place or to get their food on table. Plus, it adds to their woes when they order something and get something else. This is bad for a restaurant’s image, too. But with FX Dine, these operational bottlenecks can be eliminated. While FX Dine helps users process guest orders in less time, it also helps them eliminate order mistakes, reduce customer waiting time. Most importantly, with lots of time saved, users can ensure increased table turnaround time which is good for their business,” said Binu Mathews, Chief Executive Officer at IDS Next.
FX Dine allows restaurant staff to select from a set of pre-defined modifiers or add new modifiers on the fly. They can even open a new table in the app to accommodate guest demand. Additionally, if a guest wants an item that is not in the menu, the staff can instantly create a new food item and set the price in app to take and process the order.
Restaurant staff can continue to take orders from the guest when the device is not connected to internet. The app also lets the user generate non-chargeable KOT when the management decides to not to charge a guest for the meal.
FX Dine assists restaurants run their happy hour campaigns effectively. Stewards can view discounts offered on food and beverages tagged under happy hours. In FX Dine app, users can open a customizable feedback form. Diners can rate the restaurant’s food and service quality in the app and enter comments.
FX Dine app is available on Android store.
Android app link: Download
About IDS Next Business Solutions Pvt. Ltd
IDS Next Business Solutions Pvt. Ltd is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, the company’s forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivalled domain expertise, its USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience.
IDS Next fully understands emerging markets, and its high growth needs. IDS Next’s offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions etc.
IDS Next’s software and technology solutions have earned the trust of over 4300 plus hotels in 40 countries spread across South Asia, Southeast Asia, Africa, Middle East and Oceania. A truly dedicated 24/7 technical support centre ensures 98% retention of customers and unmatched customer satisfaction.